We understand the importance of timely support & are available for
you 24X7. Unlike some web hosts that have skeleton support
during their non working hours, our support is as globally diverse as the
location of our data centers & servers. Depending on the time you open
a support ticket/ email/ call us, you will be attended to immediately,
either in New Zealand, India or US. Our support software is an adaptation
of an open source system, where our workflow, escalation matrix & email/mobile
alerts are inbuilt.
In most cases though, you can just call a specialist allocated for your account
on his/ her mobile number. No wait time, no escalations! Our team will then update
the support ticket in our system & follow up the case till its resolved.
Freedom from Plans
We understand that your website/ web application may not fit into a plan. Tell us what you want to host & we will plan it out for you
more..Technical Support
We do not stop at providing you the perfect hosting infrastructure. We provide script/ database support for your web application, so that there is no downtime due to programming errors
more..Vendor Co-ordination
Your corporate email/ web application may not be available to you due to varied reasons. While most hosting environments guarantee 99.9% uptime, problems may arise due to your ISP, network, a Windows update or even your antivirus!
more..
